Incoming call

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Current contact

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Numbers can be changed once this call and its outcome are finished.

Worked before — this is a redial

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Local time
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Line type
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Attempts
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Last outcome
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Property
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Notes
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00:00
Hand this call to

You leave the call as soon as it connects.

Keys are live once a call is ringing.

How did it go? — or press 1–9

Optional — leave it empty to call back whenever you can.
Read this to them
Tick this only if you spoke to them on this call and they agreed. After No answer or Voicemail we text them automatically if they have agreed before — otherwise we email them, if the contact has an email.

Manual dial

Not in your contacts.

Manual dials are logged as agent-initiated. Only call between 8am and 9pm in the other person's time zone — the time above is theirs.

Your Google account

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Script

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Shift analysis

Your whole shift so far, from the call record — it carries on through a reload or sign-out.
Dials placed
0
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Answered
0
0.0% pickup — voicemail included
Leads
0
0.0% of answered
Talk time
00:00
avg 00:00 per answered call

Outcome distribution

How this shift's dials were dispositioned. Percentages are of dials placed, so they add up to less than 100% while calls are still waiting on a wrap-up.

No dials yet this shift.

Why abandonment is zero

Your browser places the call, so you are on the line before the other phone rings. There is no predictive dialler originating calls server-side, which is what makes the FCC abandonment rate structurally zero rather than merely low.

Calling hours

Numbers are checked against the recipient's own local time from their area code, and a call outside 8:00am–8:59pm there is refused before it is placed.

Your follow-ups

You are reminded in the staff portal and by email when each one comes due. Calling one from here marks it done once you disposition the call.

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Opportunities

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Details

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Contacts

Everyone on the campaigns you can see, plus the contacts you have added yourself. Searching looks at name, number and email.

Add a contact

Type a search, or press Search for the most recent.

Contact

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Tasks & to-dos

Work you owe, with or without a call in it. A follow-up dials a number at a time; a task is everything else.
Completion0%
Open0
Done0

New task

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New appointment
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Shown here

Your availability

Set by your admin. Prospects are offered these hours, minus whatever is already on your calendar.

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Your appointments

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Conversations

Texts, calls and emails with each person on one timeline. Texts go from +1 312-638-0895 (or your own line, once it is approved for texting). Emails go from your connected Gmail, so replies come back to you — or from the shared mailbox if you choose it when writing. Type a phone number or an email address to start.
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Pick a conversation
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